Contact – haygrocer.com.au

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Email Us

For general inquiries, order issues, or partnership requests. We reply within 4 hours.

info@haygrocer.com.au

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Visit Us

Drop by our store for a chat. We love meeting our customers in person.

729 Hay Street Mall, Perth 6000, WA

Send a Message

Drop Us a Line

Fill out the form below and we'll get back to you as soon as possible. All fields marked with * are required.

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Perth, Western Australia

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Store Address

729 Hay Street Mall
Perth 6000, Western Australia

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Business Hours

Monday – Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM

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Order Issues

Something wrong with your order? Email info@haygrocer.com.au with your order number within 24 hours and we'll sort it out.

FAQ

Frequently Asked Questions

Quick answers to the most common things our customers ask about.

If anything arrives damaged, missing, or not as described, email us at info@haygrocer.com.au within 24 hours of delivery with your order number and a photo, and we'll make it right with a refund or replacement.

We accept all major credit and debit cards (Visa, Mastercard, Amex). All payments are processed securely through Stripe with end-to-end encryption.

We offer two delivery options Australia-wide:

Regular Delivery — $15, arrives within 7 business days.
Express Delivery — $20, arrives within 3 business days.
Free Delivery — on all orders over $100.

There's no minimum order value. Orders above $100 qualify for free delivery.

We deliver Australia-wide. Enter your address at checkout to confirm delivery availability and shipping options for your area.

Once your order is confirmed, you'll receive an email with a tracking link. You can also contact our support team with your order number for an update.

We'd Love to Hear From You