Your privacy matters to us. This policy explains what data we collect, how we use it, and how we protect your information.
Last Updated: March 1, 2026
HayGrocer ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and share your information when you use our website, mobile application, and services (collectively, the "Service").
We only collect information that is necessary to provide you with an excellent grocery shopping experience. We never sell your personal data to third parties.
By using our Service, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our Service.
We collect information you directly give us when you:
When you use our Service, we automatically collect certain information, including:
We may receive information from payment processors to verify transactions, from delivery partners regarding order fulfillment, and from social media platforms if you choose to log in through them.
We use the information we collect to:
You can opt out of marketing communications at any time by clicking "Unsubscribe" in any email or updating your preferences in your account settings.
We do not sell your personal information. We may share your data only in the following circumstances:
We share data with trusted third-party service providers who assist us in operating our Service, including:
We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court order or government agency).
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your data is subject to a different privacy policy.
We use cookies and similar tracking technologies to enhance your experience on our Service.
You can control cookies through your browser settings. Note that disabling essential cookies may affect the functionality of our Service.
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to minimizing risks.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
After the retention period expires, your data will be securely deleted or anonymized.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at privacy@haygrocer.com. We will respond to your request within 30 days.
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy, or would like to exercise your data rights, please contact us:
For general inquiries, you can also reach us through our Contact page.